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Terms, Conditions and Fees

Fees and Billing

  • Consultation Fees: Transparent and competitive fee structure based on standard occupational therapy hourly rates.
  • NDIS Billing: For NDIS clients, we offer assistance with navigating funding options for equipment and therapeutic services.
  • Payment Options: Acceptable payments from plan managers and self-managed NDIS clients. Flexible payment arrangements are available upon request.

Cancellation and Rescheduling Policy

  • 48 hour notice required for cancellations or rescheduling. Failure to provide notice will

The NDIS Pricing Arrangements and Price Limits document indicates that providers can claim for a Short Notice Cancellation – 2 clear business days, in respect of that support item.

• Providers may choose to waive the short notice cancellation fee at their discretion (this may relate to the individual circumstances of the participant) or offer better terms of a notice period from their own policies.

• The provider was not able to find alternative billable work for the relevant worker and, if not a sole trader/partnership, are required to pay the worker for the time that would have been spent providing the support

• Providers should document the terms of short notice cancellations polices in participant service agreements.

Confidentiality and Privacy

Ready.Set.Equip Occupational Therapy Services is committed to protecting the privacy and confidentiality of all client information in strict adherence with NDIS provider requirements and Australian privacy laws.

  • Confidentiality: All personal and health information is handled with utmost discretion and shared only with those directly involved in the client’s care, or as legally required.
  • Data Security: Client information is stored securely, with safeguards in place to prevent unauthorized access, use, or disclosure.

Our practices ensure that all personal information remains protected, and we are dedicated to maintaining the trust and privacy of our clients in all aspects of service delivery.

Complaints and Feedback

At Ready.Set.Equip Occupational Therapy Services, we value all feedback and are committed to addressing complaints and feedback promptly to continuously improve our services. We encourage clients, families, and stakeholders to reach out directly if they have any concerns.

How to Provide Feedback or Make a Complaint:

  • Phone: 1300 706 888
  • Email: hello@readysetequip.au

If you prefer, you can also lodge a complaint through the NDIS Quality and Safeguards Commission. The Commission is an independent agency responsible for handling complaints about NDIS service providers and supports, and it can be contacted at:

We are here to listen and support you in any way possible to ensure your concerns are addressed in a respectful and timely manner.

Service Agreements

Service agreements at Ready.Set.Equip Occupational Therapy Services are created in alignment with NDIS guidelines, ensuring they reflect each client’s individual needs, preferences, and goals.

  • Collaborative Development: Service agreements are developed in collaboration with clients, their families, and support networks, ensuring all parties understand and agree to the services provided.
  • Regular Review and Updates: Service agreements are regularly reviewed and updated to remain relevant to the client’s evolving needs, preferences, and NDIS plan requirements.

This approach fosters transparency and supports the highest standard of client-centered service delivery.

Quality Assurance

Ready.Set.Equip Occupational Therapy Services upholds rigorous quality standards in compliance with NDIS policies and verification requirements.

  • NDIS Verification and Quality Audits: Regular self-audits and NDIS verification checks are conducted to ensure adherence to NDIS quality standards and to continuously improve service delivery.
  • Continuous Professional Development: Commitment to ongoing professional development ensures that knowledge and practices remain current, supporting the highest standards in client-centered care.

These quality assurance measures demonstrate our dedication to delivering safe, effective, and compliant support that meets the unique needs of each client.

Working together to help you reach your goals and support your independence The go-to specialists in occupational therapy equipment and home modification solutions